Privacy Policy

We collect information you provide directly to us and information collected automatically when you use the website.

• Booking and contact details — your name, email address, phone number, nationality, number of travellers, and the experiences, dates and options you select.
• Payment information — when card payments are available, card details are collected and processed directly by our payment provider (Stripe). We do not store your full card number on our servers.
• Communications — messages you send us by email, WhatsApp, contact forms or phone, and our replies.
• Automatically collected data — IP address, device and browser type, pages viewed, and similar analytics data collected through cookies and similar technologies.

We use your personal information to:

• Process, confirm and manage your bookings and payments;
• Communicate with you about your booking, including confirmations, changes, cancellations and support;
• Provide customer service and respond to your enquiries;
• Operate, maintain, secure and improve our website and services;
• Send you service-related messages and, where you have consented, marketing communications; and
• Comply with legal obligations and prevent fraud or misuse.

We do not sell your personal information. We share it only as necessary to provide our services:

• Experience suppliers and operators — we share the details needed to fulfil your booking (such as your name, travel date and number of travellers) with the tour operator or activity provider, including through our booking and reservation partner (Bokun).
• Payment processors — card payments are handled by Stripe under their own terms and privacy policy.
• Service providers — hosting, analytics, communication and IT providers who process data on our behalf under appropriate confidentiality obligations.
• Legal and safety — authorities or third parties where required by law, to enforce our terms, or to protect the rights, property or safety of our customers, our company or others.

We are based in Dubai, United Arab Emirates. Some of our service providers may process your information in other countries. Where information is transferred outside the UAE, we take reasonable steps to ensure it is protected in line with this Policy and applicable law.

We use cookies and similar technologies to keep the website working, remember your preferences (such as language and currency), and understand how the website is used so we can improve it. You can control cookies through your browser settings; disabling some cookies may affect how the website functions.

We keep your personal information for as long as needed to provide our services and bookings, and thereafter for as long as necessary to comply with our legal, accounting, tax and regulatory obligations, to resolve disputes and to enforce our agreements.

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Subject to applicable UAE data protection law, you may have the right to access, correct, update or request deletion of your personal information, to object to or restrict certain processing, and to withdraw consent for marketing at any time. To exercise these rights, contact us using the details below. We may need to verify your identity before acting on your request.

Our website and services are intended for adults. We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian. Bookings that include children are made by the responsible adult who books.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date. Your continued use of the website after changes take effect means you accept the updated Policy.

If you have questions about this Privacy Policy or how we handle your personal information, contact us:

Holidays Tours LLC

Dubai, United Arab Emirates

Email: info@holidayys.com