Cancellation Policy
Ultimo aggiornamento: 8 October 2026
This Cancellation Policy explains how cancellations, changes, refunds and no-shows are handled for experiences booked through holidayys.com and its booking site booking.holidayys.com, operated by Holidays Tours LLC. It forms part of our Terms of Use.
In short
- Every experience has its own cancellation policy, set by its operator. You see it on the experience page and again at checkout, before you pay.
- Many experiences are non-refundable once confirmed. Others can be cancelled free of charge up to a set time before the start, such as 24 hours, and some refund on a sliding scale.
- If the operator cannot confirm your booking, we refund you in full automatically. If we or the operator cancel an experience, you are offered another date, a comparable experience or a full refund.
- Refunds go back to the payment method you booked with and usually appear within 5–10 business days of being processed.
- To cancel, open Manage booking with your confirmation code and email, or contact us by email, phone or WhatsApp.
Cancellation terms are set for each experience by the operator who runs it, and they differ from one experience to the next. The policy shown on the experience page and at checkout, for the experience and option you booked, is the one that applies; where it differs from anything general on this page, that policy takes priority. You will see one of three kinds:
- Non-refundable: once the booking is confirmed, cancelling it does not return the payment. Some operators call this "All sales final".
- Free cancellation up to a set time: cancel at least that long before the start (24 hours, for example) for a full refund; after that, nothing is refunded.
- A sliding scale: the refund depends on how far ahead you cancel; for example, a full refund 14 days or more before the start, 50% from 7 to 14 days before, and nothing less than 7 days before.
How the policies work out in practice. The dates and times are examples, not the terms of any one experience.
- Free cancellation up to 24 hours before, for an experience starting at 3:00 pm on a Friday: cancel by 3:00 pm on Thursday for a full refund; cancel after that and nothing is refunded.
- A sliding scale (a full refund 14 days or more before, 50% from 7 to 14 days before, nothing less than 7 days before), for an experience on 20 December: cancel on 1 December for a full refund, on 10 December for 50%, and on 15 December for nothing.
- A non-refundable experience: once the booking is confirmed, cancelling it, or not turning up, returns nothing.
- An experience confirmed on request that the operator does not accept: we refund the full amount automatically and email you. You do not need to do anything.
- The operator cancels because of weather or safety: you are offered another date, a comparable experience or a full refund.
- You miss the pickup, or reach the meeting point too late to join: this counts as a no-show, which is normally not refunded.
Cancellations made after the deadline in your experience's policy, and no-shows (not arriving at the meeting point or pickup on time, or not presenting a valid voucher), are generally non-refundable, because the operator has reserved your place and resources.
If you need to change the date, time or number of travellers, contact us as early as possible. Changes are subject to availability and the operator's terms, and any price difference may apply. We will always try to accommodate reasonable changes.
Occasionally an experience may be cancelled or rescheduled by us or the operator — for example due to weather, safety, minimum-numbers requirements, or events beyond our control. In that case you will be offered an alternative date, a comparable experience, or a full refund of the amount you paid for the affected experience.
If a booking cannot be confirmed at all — for example an experience confirmed on request that the operator does not accept in time — we refund your payment in full automatically and email you to say so.
Online: open Manage booking on this site, enter your confirmation code and the email you booked with, and choose Request cancellation. You can add a reason. We email you to confirm we have received the request, and your booking stays active until our team confirms the cancellation. If a booking cannot be cancelled online, Manage booking says so; contact us instead.
Contact us as early as possible, so we can process your request before your policy's deadline. You can also reach us, with your confirmation code, by:
- Email: info@holidayys.com
- Phone: +971 4 589 0001
- WhatsApp: +971 4 589 0001
Approved refunds, in full or in the share your experience's policy allows, are paid to the original payment method used for the booking, and we email you when a refund is issued. Once processed, refunds typically appear within 5–10 business days, depending on your bank or card issuer. Any bank or currency-conversion charges applied by third parties are outside our control.
Your confirmation email gives your confirmation code, the meeting point or pickup details, and our phone number. Keep it to hand on the day.
If you are running late, cannot find the meeting point, or your pickup has not arrived, contact us straight away with your confirmation code, so we can reach the operator for you:
- Phone: +971 4 589 0001
- WhatsApp: +971 4 589 0001
- In a medical or safety emergency, call the emergency services first. In the UAE: 999 for police, 998 for an ambulance and 997 for fire.
Questions about this policy? Contact us:
Holidays Tours LLC
Shop #35 Wilson Building B, 2nd December Street, Al Jafiliya, Dubai UAE
Email: info@holidayys.com
Phone: +971 4 589 0001
WhatsApp: +971 4 589 0001
Refund questions
How long does a refund take?
Once we process it, a refund usually appears within 5–10 business days, depending on your bank or card issuer. We email you when it is issued.
Where does my refund go?
Back to the payment method you booked with: the same card, or the card behind the wallet you paid with.
Can I get a refund on a non-refundable booking?
Not by cancelling it: once a non-refundable booking is confirmed, cancelling it returns nothing. If the booking cannot be confirmed, you are refunded in full automatically; if we or the operator cancel the experience, you are offered another date, a comparable experience or a full refund.
What happens if the operator does not confirm my booking?
We refund your payment in full automatically and email you to say so. You do not need to do anything.
Is my booking refunded if the weather cancels the experience?
If the operator cancels it, yes: you are offered another date, a comparable experience or a full refund. If the experience goes ahead and you decide not to go, your experience's own cancellation policy applies.
Can I cancel online?
Yes. Open Manage booking, enter your confirmation code and the email you booked with, and choose Request cancellation. Our team reviews the request and replies by email; any refund follows your experience's cancellation policy.