Contact us
Reach us however suits you. The same team answers pre-booking questions and looks after bookings already made, so you never have to explain yourself twice.
If you already have a booking, have its confirmation code to hand — it is in your confirmation email and on your booking page, which you can reopen any time from Manage booking with that code and the email you booked with.
Talk to us
WhatsApp
+971 4 589 0001Best for a quick question, a photo of a voucher, or if you are already at the venue.
Our offices
Dubai — head office
Shop #35 Wilson Building B2nd December StreetAl Jafiliya, Dubai UAEDubai — Karama
Al KaramaDubai, United Arab EmiratesIndia — Kerala
KottakkalKerala, India
Changing or cancelling a booking
Open your booking under Manage booking — the link is in your confirmation email — to request a cancellation, or send us its confirmation code by any of the routes above for any other change. What we can do depends on the experience's own cancellation policy, which is shown on the product page and repeated in your confirmation email — some operators allow free changes up to 24 hours before, others none at all.
If something goes wrong on the day
Call or message the WhatsApp number. A booking that fails at the gate needs to be sorted while you are standing there, rather than by email afterwards.
Working with us
Operators who want their experiences listed, and travel businesses interested in reselling ours, are welcome to write to info@holidayys.com with "Partnership" in the subject line.